Assistant Manager – Patient Enrollment (Night Shift)
Company: Minerva Research Solutions
Job Type: Full-time | On-site | Night Shift
Location: Karachi, Pakistan
About Minerva Research Solutions
Minerva Research Solutions is a leading clinical trial management service provider committed to advancing healthcare through innovative clinical research solutions. We partner with biotechnology, pharmaceutical, and medical organizations by providing high-quality Patient Recruitment, Data Operations, and Regulatory services throughout the clinical trial lifecycle.
Our mission is to accelerate the development of life-changing therapies by delivering compliant, efficient, and patient-focused clinical trial support while adhering to FDA and Good Clinical Practice (GCP) standards.
Position Summary
Minerva Research Solutions is seeking an experienced Assistant Manager – Patient Enrollment to lead and oversee the daily operations of the Patient Enrollment Department. This role is responsible for managing team performance, ensuring recruitment targets are achieved, optimizing enrollment strategies, maintaining regulatory compliance, and driving operational excellence.
The ideal candidate is a strong people leader with experience in clinical trial patient recruitment, team management, workforce planning, and performance optimization.
Key Responsibilities
Supervise the day-to-day operations of the Patient Enrollment Department.
Lead, coach, mentor, and develop Team Leads and Patient Enrollment Specialists.
Monitor departmental KPIs, productivity, quality, attendance, and enrollment performance.
Develop and implement patient recruitment strategies to improve enrollment outcomes across active clinical trials.
Ensure all participant screenings and enrollment activities comply with study protocols, FDA regulations, HIPAA requirements, and Good Clinical Practice (GCP) guidelines.
Collaborate closely with Clinical Research Coordinators (CRCs), Regulatory, Data Operations, and other cross-functional teams to meet study enrollment goals.
Analyze operational reports and identify trends, challenges, and improvement opportunities.
Conduct regular performance reviews, coaching sessions, and training programs for team members.
Ensure accurate documentation and maintenance of participant records within the Clinical Trial Management System (CTMS).
Handle escalated participant concerns and operational issues professionally and efficiently.
Support workforce planning, scheduling, resource allocation, and departmental capacity management.
Participate in recruitment, interviewing, onboarding, and performance management of new team members.
Prepare daily, weekly, and monthly operational reports for senior management.
Drive continuous process improvements to enhance efficiency, quality, and participant experience.
Perform additional managerial responsibilities as assigned.
Required Qualifications
Essential
Bachelor's degree in Pharm-D, BDS, MBBS, Healthcare Administration, Life Sciences, or a related field.
Minimum 3 years of relevant experience in Clinical Research, Patient Enrollment, Patient Recruitment, Healthcare Operations, or Clinical Trial Management.
At least 1–2 years of experience in a supervisory or leadership role.
Strong understanding of Clinical Trials, FDA regulations, HIPAA, and Good Clinical Practice (GCP).
Excellent verbal and written English communication skills.
Experience working with Clinical Trial Management Systems (CTMS) is preferred.
Proficiency in Microsoft Office, particularly Excel and reporting tools.
Behavioral Competencies
Strong leadership and people management skills.
Excellent decision-making and problem-solving abilities.
Analytical mindset with strong reporting and performance management capabilities.
Exceptional communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and conflict-resolution skills.
High attention to detail and commitment to quality.
Professional integrity and accountability.
Results-driven with a continuous improvement mindset.
Employee Benefits
Competitive salary package.
Performance-based incentives.
Quarterly bonus program.
Medical insurance for employee, spouse, and children.
Employees' Old-Age Benefits Institution (EOBI).
40-hour work week.
Exposure to the US healthcare and clinical research industry.
Professional learning and leadership development opportunities.
Paid annual leave and company holidays.
Employee Assistance Program (Mental Health Support).
Company-sponsored events and employee engagement activities.
Inclusive and collaborative work environment.
Career progression opportunities.
Transportation allowance for male employees.
Company-provided transport for female employees.
Additional night shift allowance.
Work Schedule
Monday to Friday
7:00 PM – 3:00 AM
On-site (Karachi)
Equal Opportunity Employer
Minerva Research Solutions is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We encourage qualified candidates from all backgrounds to apply.